Shipping
Viva La Nina offers free shipping on all orders above $250 via Australia Post eParcel service. We will make every effort to ensure your order is delivered within 1 to 15 working days as per our Shipping policy. We offer 30 day returns within Australia on products that have been purchased via this website, are unused, and in re-saleable condition.
We take great care to insure delivery to your specified address. Please double-check your details at checkout, as we cannot be held responsible for delivery issues caused by incorrect address information.
Returns
At Viva La Niña we seek the complete satisfaction of our customers. In the event that you find your online purchase unsuitable, we are pleased to offer you a full refund on your online order under the following conditions
Purchases must be returned within 30 days of placing your order.
The product must be in new and unused condition.
If there is a problem with the product that was caused by the consumer misusing it, or by the actions of a third party, unfortunately we are not able to offer a refund.
If the returned merchandise does not meet the criteria above, the refund will be declined and the products will be returned to you.
If you need to make a return of your online order, simply follow the instructions below:
Download and fill in the return form;
Send us email to inquiries@vivalanina.com attaching the filled form;
You will receive the returning address and instructions;
We will proceed the refund for you.